5 Star Overall Rating
My wife and I purchased a new Fleetwood Storm from this dealership. Every person that we had contact with during our visit and purchase was very professional and extremely helpful. We purchased this RV without actually seeing it. We had reservations about making such a large purchase from 600 miles away. John Whalen, the sales manager, was very helpful and reassured us that they would uphold their promises made to us about the sale. They put everything in writing and followed through with everything they promised. Jeremy Templeton, the RV service manager, was very through and patient with us as we were introduced to our new RV and the features it contained. Although this was our fifth RV, we learned several new techniques about caring for our RV from Jeremy. He has also been very helpful in obtaining some requested information from Fleetwood about our new RV. John offered to allow us to remain on the lot for as long as we needed to transfer our personal belongings from our older RV to the new one. We were very pleased with this seamless purchase experience. It was 12 days from the time we found the RV on the internet, arranged for the financing and traveled to Goshen RV Supercenter to pick up the our new purchase. This was our fifth RV purchase in 23 years. I would rate the individuals involved in this sale, the dealership and the actual deal as a five star experience.