New RV Buyers, we were very happy we gave Goshen RV Supercenter, In Goshen, IN, a try when we were looking for our 6th RV, but our first Class C motorhome! Curt Smith our sales representative, Debbie our warranty specialist and Colby our lead service Tech were all very helpful in making this a wonderful experience. They truly live their motto: the customer comes first!
We had been looking at different dealers and products, last Sept., in the whole northern half of Indiana and finally decided on Goshen RV. We met with Curt who was very flexible and professional and even met us on his day off because thatâ€™s all that worked for us and our schedule. He has over 25 years of experience in the RV industry, and we were impressed! He showed us several RVs I over a 4 hour visit and we decided on one good possibility. We returned a couple days later and took it thorough drive around Goshen and the countryside to see how it handled. My wife and I both took the opportunity to drive it so we were sure we felt competent on our future trips. Curt helped us to do all of our loan paperwork and arranged the pay off on our then-current RV before taking possession of our new motorhome.
Colby gave us a very thorough 3 hour walkthrough and answered all of our questions about all of the switches and systems, from front to back, in the new RV. Debbie was very helpful in answering subsequent warranty questions about the plumbing and electrical systems, the generator, air conditioning & heating and the slide outs. She made arrangements for a convenient one day drop off and return home experience to take care of the few items that came up after we took our motorhome to our house. We were not forced to drop it off and return several days or weeks later, as weâ€™ve heard others have had to do at other dealerships. Our whole buying experience at Goshen RV Supercenter was very satisfying, relaxed and seamless. Everyone there is very good about returning calls and answering texts in a timely manner not putting us off, even AFTER we have made our purchase. We look forward to a continued professional friendship with Goshen RV and all the friends we have made there.